TransNusa registers a record high 94 percent on-time performance

KUALA LUMPUR: TransNusa, the region’s first Premium Service Airline, has once again set impeccable standards by registering an On-time performance of 94 percent.

Record high On-time performance was registered for Jakarta – Kuala Lumpur round trip flight route.

The airline introduced the Jakarta – Kuala Lumpur round trip flight route on April 14, this year. Since then, TransNusa has completed over 300 flights.

TransNusa chief executive officer (group aviation) Datuk Bernard Francis said while the airline registered an average of 94 percent On-time performance from April to June this year, with its highest On-time performance of 98 percent in June.

“We are proud to be able to offer our passengers such high On-time performance and aim to ensure that our performance is maintained, if not increased, in the coming months,” he said, adding that airline On-time performance is defined as the arrival of the aircraft at the gate under 15 minutes of the scheduled arrival time.

“We understand that on-time performance is one of the most important factors for passengers in deciding their choice of airline.

“Respecting passengers’ time is high on our list of deliverables and to demonstrate our commitment to our passengers, we have specific aircraft dedicated to flying this route.”

As to why TransNusa could not achieve a 100 percent On-time performance, he said there were unavoidable circumstances that delayed some TransNusa flights.

“Our delays are consequential and unavoidable such as weather patterns and disruptions at the airport as well as heavy traffic. There are times when our flight is delayed because we can land due to bad weather or heavy traffic,” he explained.

Following the registration of an impressive On-time performance, TransNusa will increase the frequency of flights for this route from twice daily to four times daily to meet the growing demand.

Currently, the Indonesia-based airline has flights departing from Soekarno-Hatta International Airport, Jakarta to Kuala Lumpur at 7am and 4:50pm while in Kuala Lumpur, flights depart from Kuala Lumpur International Airport to Jakarta daily at 10:40am and 8:35pm. The two new Kuala Lumpur – Jakarta route round trip flights are scheduled to depart Jakarta at 11am and 4.10pm while Kuala Lumpur flights will depart at 2.30pm and 7.30pm.

“The increase in flight frequency reflects our commitment to meet the growing needs of our passengers.

“We believe the increased flexibility will greatly benefit business and leisure travelers, giving them more options and convenience.”

In addition to the increased frequency, TransNusa introduced a new campaign for Malaysia to coincide with Malaysia’s Independence Day on August 31.

He said that with the aptly named Madani Malaysia campaign, TransNusa passengers can now purchase tickets from as low as RM249 for the Kuala Lumpur – Jakarta route, RM155 for the Jakarta – Yogyakarta route and RM215 for the Jakarta – Bali route. The low prices apply until August 31.

In April this year, the Malaysian-born CEO, who is also an aviation industry veteran, unveiled a new business model for TransNusa, making the airline the first in the region, if not the world, to become a Premium Service Airline that positions itself between the full-service and low-cost airline categories.

“We have transformed ourselves as a Premium Service Airline in the international market, using a new business model that offers products and services similar to those offered by fully commercial airline offerings and superior to the products of low-cost airlines,” explained Datuk Bernard.

Besides departing and arriving at major international terminals, TransNusa is one of the very few airlines in the world that offers a flexible refund policy, allowing its passengers to get easy refunds if passengers need to cancel flights.

Furthermore, TransNusa also offers an exceptional baggage allowance to its passengers, allowing passengers to save more on every trip. For its lowest seat sale, passengers can enjoy a free 15kg baggage allowance, apart from 7kgs hand carry.

TransNusa’s seats are categorized and sold in three sections, giving passengers the flexibility to choose which type of seats and services they need, especially since the Kuala Lumpur – Jakarta flight route only takes about 2 hours 15 minutes. The three sections are named seat, seat plus and flexi pro.

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